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The cached mailbox and OAB are updated periodically from the Exchange Server computer.The user can select Cached Exchange Mode or Online Mode during account setup or by changing the account settings.

Maintained by your IT department and stored on the Exchange server, the GAL usually contains names, addresses and email information for everyone in your organization with a company email address.

If your company is moving from Exchange to another email system, or if you want a quicker response time when addressing emails, you can also add items from the GAL to your locally-stored contacts folder in Outlook. Highlight all the entries that you’d like to export to your local contacts folder.

The following information in the GAL isn’t available in the offline address book: Outlook must be able to access Exchange to obtain this information.

Therefore, if you are working in Cached Exchange Mode and if you are working online — that is, your connection status is Connected to Microsoft Exchange — Outlook uses both the offline address book and the GAL to provide a complete listing of user information.

Audience: IT Professionals Decide which connectivity mode, Cached Exchange Mode or Online Mode, is appropriate for your environment.

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